Your Safety
Safety & Hygiene
Your health and safety is of paramount concern to us, especially if children are involved. In addition to monitoring the hygiene and safety standards in all the hotel and apartments that we use, it is appropriate that we bring to your attention the need for you to be careful and to take necessary precautions whilst overseas and we need your help and cooperation with this. We would ask you to pay close attention to the following information, together with any other information we, our agents or suppliers, provide to you before you go, during your flight and when you arrive in your destination and at your hotel. It is most important that you familiarise yourself with this information and any other information you are given or on display, because not only do we want you to have a great holiday but we want you to have a safe holiday.
Swimming Pools and Water Features
some of our hotels and apartments welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sunloungers may become limited. Please make use of the pool shower facilities before swimming - this helps to prevent any potential infections and helps to keep the pool clean. The pool at your chosen accommodation may be fresh or saltwater. Every pool is different and most hotels / apartments do not employ lifeguards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Some of our hotels and apartments have water features, such as slides or flumes, which may appear in our photography, it is possible such features may have been replaced or removed since the photography was taken.
Many holidaymakers can enjoy slides and flumes. Therefore, we would like to bring your attention to the following important safety information; -
Hotel's policies on lifeguards and supervision of water slides may vary and qualified lifeguards may not be present at all hotels/apartments or at all times. You should familiarise yourself with the pool, layout, depth and presence of any lifeguards before you or anyone travelling with you uses the facilities. Children must always be supervised by a responsible adult. Age and height restrictions may apply. Avoid swimming into and ensure landing areas are vacated quickly. Some slides and water features will not be suitable for weak swimmers, if you are pregnant or have certain medical conditions. Please check carefully before using the facilities. All notices and pool rules for safe use of the slides and water features must be observed at all times. Opening times of slides are dependant on weather conditions and facilities may not be operational throughout the season. Never use the slides or water features when closed. Never use the slides or water features if you have been drinking alcohol.
Thomas Cook Aquamania
Hotels featured as Thomas Cook Aquamania have a great range of slides and / or water features offering aqua fun for all the family. With a
wider range of slides and water features it is vital that the safety recommendations, above, are followed carefully in these hotels.
Overseas Safety Standards
Although the accommodation featured does operate to its own country’s standards, regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design and height of balconies may differ. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area and any unfamiliar cooking appliances. If in doubt, ask your representative or an appropriate member of staff.
Children
Children must be supervised by you at all times, especially near water, on balconies or in unfamiliar buildings and surroundings.
Stomach Upsets
It is still a relatively common occurrence to suffer gastric illness when travelling abroad and being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as, not eating undercooked food, avoiding ice in drinks, ensuring you drink plenty of bottled water and avoid over exposure to the sun.
Out and About
Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. It is recommended not to approach cats and dogs and other animals as these may carry the rabies disease which can be passed on through bites and scratches. Please exercise caution before entering the sea as the seabed is not even and changes in depth. The sea is capable of springing surprises and we have not inspected the beach or seabed for its safety.
