Your Holiday Price

We Won’t be Beaten on Price with Ultimate Style and Villas with Style

We won’t be beaten on price - We guarantee to match the lowest available price on identical and bookable holidays in any other non Thomas Cook Group Tour Operators brochure available at your ABTA travel agent (with the exception of special offer brochures). The booking must be for a minimum of two full-fare paying passengers. Holiday price comparisons will be between the total cost for the entire travelling party including flight and accommodation supplements, but excluding insurance premiums. In order for accurate comparisons to be made, the holidays must be identical in all respects i.e. the same departure date and airport and the same accommodation (including room type and board basis).

Flight timings must be directly comparable as follows - flight departing 04 -00 - 12 -59hr = slot 1; 13 -00 - 18 -59hr = slot 2; 19 -00 - 03 - 59hr = slot 3.

Holidays including Scheduled Flights, special offers, late availability prices, travel agents’ offers and group booking discounts are excluded from this guarantee which relates to the full brochure price of each holiday. In cases where free children’s holidays are to be included in price comparisons, we would ask you to note the following - If your booking with us includes a free child place but the alternative holiday you have located does not, the appropriate child price applicable on that alternative holiday will be taken into account in the calculation. A flight must be either a day or night flight as appropriate, and for all holiday comparisons we will require proof of availability at the claimed price at the time of booking. All claims need to be made within 14 days of the date your booking is confirmed.

How to Price your Holiday

Our brochure is intended to provide a quick and easy way for you to compare typical prices between different holiday packages. We have shown in our price panels an accurate indication of our basic lead in prices but we do not over complicate our price panels with different charges, fees or supplements, particularly when we know these can change. We regularly review our prices and whilst occasionally its necessary to put prices up, more often our prices come down so to help you calculate the best possible price just ask your travel agent, phone us direct, or visit our website for up to the minute prices. Holiday prices are influenced by many factors. The price includes current taxes (such as air passenger duty), aircraft insurance, security, fuel and other associated costs known at the time of booking. Our prices are affected by changes in these costs, along with changes in exchange rates, suppliers costs and economic trends (see section 'Extra Charges - before booking'). The guide prices we show are based on current charges and costs, we reserve the right to alter prices and introduce supplements - we'll let you know any applicable supplements and the total price of your holiday on enquiry.

To help you to compare our guide prices please keep the following in mind –

• Prices are per person based on the number of adults sharing as given in the accommodation description (see What the Price Includes / What's Extra' for more details).
• The basic lead in price shown applies to selected departures within each date range (there may be a number of departure dates available between the dates shown which may carry higher prices than the lead in price). Remember to add flight supplements.
• Child prices, under occupancy supplements and room type / board basis supplements are shown as 'from' amounts. The lowest supplements will apply to low season / off-peak travel periods so supplements will be higher for more popular travel dates.
• Our lead in prices are accurate at the time this brochure is produced but are subject to change and may go up or down.
• Accommodation supplements vary by the date the accommodation is occupied so may vary throughout your holiday.

Important Information about changes to holiday prices and flight supplements

We are planning to introduce a new holiday pricing system from the end of 2009 which will change how our prices appear on our reservation system, website and confirmation invoices. This is planned to result in ‘ flight supplements’ indicated in the brochure being automatically included in the basic price of your holiday for your chosen flight. If this happens the price you will see on our reservation system, website and invoice will be the ‘holiday price’ inclusive of the latest applicable flight supplements and costs. (Premium Cabin supplements will still be displayed in addition to the holiday price when a Premium Cabin flight is selected).

Under Occupancy Supplements

The prices in this brochure are usually based on a specific number of adults sharing the accommodation as stated on each price panel. If there are fewer adults sharing the accommodation than the number stated, supplements will have to be paid because fewer adults are sharing the accommodation. These supplements are called “under occupancy” supplements and are indicated at the bottom of each price panel where relevant. The under occupancy supplements shown are ‘from’ amounts, per person per night, and may vary depending on date of travel. Unless otherwise stated, under occupancy supplements are payable per person per night. Please note that infants and children do not count towards occupancy levels. Our accommodation prices are based on at least two adults sharing. We do not always have the space to show under occupancy supplements for the single traveller for accommodation which is priced on a two adults sharing but please contact us for further information and supplements where applicable (see also ‘Single Supplements’ in the Accommodation section of these pages for more details).

What the Price Includes

• Accommodation: Prices are shown per person. For hotels, the price applies to each of the two adults sharing a room. Apartment, villa and studio prices are based on the maximum number of adults sharing the accommodation and for fewer adults under-occupancy supplements usually apply – see ‘Under Occupancy Supplements’ above. For Villas, prices include electricity, gas, water, bed linen and towels
• Luggage Allowance: A minimum luggage allowance of 15kgs excluding infants. Infants (on Thomas Cook Airlines only) will be entitled to 10kg of luggage allowance. Please refer to the section entitled ‘ Carriage of Infants ’ for more information. Additional luggage allowance may be available at a supplement payable at the time of booking. Excess baggage charges apply if you exceed the allowance shown on your tickets
• Meals: As described in the accommodation description
• Grocery Packs: For 2010 we are including a basic grocery pack for all Villas with Style package holidays (excluding Florida). This grocery pack will include essentials such as bread, milk, coffee, tea and sugar. These grocery packs will not be available on bookings made within four weeks of departure
• Services of our Overseas Representatives or 24- hour assistance from our UK Duty Office
• Return Flights: From your chosen airport
• Airport Transfers: Return Transport between your destination airport and accommodation in resort is included, except for Villas with Style bookings (see ‘What's Extra ’ below) and bookings for hotels in Florida and Las Vegas where car hire is included. Transfers will be in the form of a mini bus or coach transfer unless otherwise specified in the accommodation description or confirmed on your invoice. You may find that your transfer is shared by customers from other tour operators within the Thomas Cook group. We have combined transfers in this way to ensure that you depart as swiftly and efficiently as possible. If you make a ‘Late Holiday booking’ a transfer is not included but can be added at an extra charge at the time of booking.
• Taxes &Charges: (known at the time our brochure is published)
• Air Passenger Duty (APD): UK airport taxes and security charges - all prices include current government APD. From 1 November 2009, destinations will be categorised into four geographical bands based on distance from London. Each band will have two rates, one for standard class of travel and one for other classes of travel. The rates are subject to change and are published on the HM Revenue &Customs website – visit www.hmrc.gov.uk. Our prices may go up or down if APD rates change after publication of this brochure.
• Aviation Fuel Costs: Known at time of booking (see Extra Charges - before booking)
• Charges for Extra Security, Aircraft Insurance, Aviation and Other Associated Costs

ATOL Protection

The air holidays advertised on this Site are ATOL protected by the Civil Aviation Authority (“CAA”) under our ATOL 1179. ATOL protection extends primarily to customers who book and pay in the UK. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad, or will arrange to refund any money you have paid to us for an advance booking if you have not travelled. The price of your air package holiday will include the amount of £2.50 per person as part of the ATOL protection contribution that we pay to the CAA. The amount is payable on booking your holiday and is non-refundable in the event you cancel your booking. The amount you have paid will be shown on your confirmation invoice. For further information visit the ATOL website at www.atol.org.uk.

Hotel-run kids clubs

Standards and facilities at kids club's featured in this brochure may vary to those featured in KidsWORLD. We are unable to accept responsibility for or give any guarantee for the standard of the facilities and qualifications of personnel at hotel run clubs. Kids club(s) may not meet standards of similar facilities in the UK and guests are strongly advised to remember that local standards and requirements in respect of such clubs may differ overseas and so you must ensure that you are completely satisfied with the facilities and staff providing this service before you enroll your child or children into the
club and into the clubs' care.

Villas with Style - Children’s Clubs

Our popular children’s clubs provide a whole host of entertainment and activities for youngsters aged 3- 11 years inclusive. The clubs operate for either two hours per day, five days a week or for two and a half hours, four days a week from 1st May - 31st October 2010 at Joinal Villas, Parque Monte Verde and Villas Rufino in the Algarve. The clubs are packed full of fun and games and each member receives a fun bag. There’s plenty to do including games, competitions, stories and lots of arts and crafts. For some activities there is a small charge. Children must be signed in and out of the club by a parent or guardian. We run a staff to child ratio of 2:16, therefore places are limited and subject to availability. A minimum of two children are required for each club to operate.

What’s Extra

• Villas with Style Return Transfers: Return Transfers between your destination airport and villa/apartment are not included. In some destinations we can arrange transfers for you at an additional cost.
• Villa with Style Car Hire: Car Hire – is not included in our brochure prices but is available at a supplement.
• Villa Grocery Packs: Are not available in Florida
• Villas with Style Breakage Charges: A non refundable charge of £20 per week, per booking will automatically be added to bookings which include accommodation to cover accidental damage of up to £400 that may occur in your accommodation during your stay. This charge excludes damage caused by willful and negligent behaviour. At our Florida villas a refundable deposit is payable locally by credit card between $250-$350. This is collected by our representatives at the airport or by our management company for your chosen property.
• Holiday Insurance: But you MUST be insured to go on holiday
• Car Insurance Upgrades
• Flight Supplements: Price panels show a basic holiday price including a flight with no flight supplement. Your chosen flight may carry a supplement see our flight pages. For more information please refer to the Flight section for details about ‘Flight Supplements’
• Meal Supplements: Where applicable are in the accommodation descriptions and price panels
• Under-occupancy Supplements: See section on ‘ Under Occupancy Supplements’
• Optional Excursions
• Charges Made by Accommodation: See section ‘ local charges’ below.
• Locally Collected Taxes (including arrival / departure taxes and entry visas where applicable).
• Accommodation Deposits: In some cases on arrival at self-catering accommodation you may be asked for a deposit. This is refundable, less the cost of any damage or loss. When you register, many hotels will ask you for an imprint of your credit card to cover any personal extras. If you do not have a credit card, they may ask for a large cash deposit.
• Excess Baggage on Coaches and Aircraft: Excess baggage charges will apply if you exceed your allowance and/or you take sports equipment. Please refer to the section titled Carriage of Sports Equipment in the baggage essential section for more details.
• In-flight Meals: An in flight meal is not included in the price if you make a 'Late Holiday' booking (all destinations). The option to book and pay for an in-flight meal is available when you make your booking, please check our website for the latest in-flight meal prices that will apply. Please note, a compulsory charge for an in flight meal will apply if you book within 4 days of departure. Unless specifically requested and recorded separately on your invoice, a child will receive the same meal as an adult.
• Late Booking Fee: A charge will apply for all bookings made within 14 days of departure. We will make arrangements for you to collect your tickets from our airport representative on arrival, or in some cases may be able to post your documentation to you, at your request. The charge will be a minimum of £15 per person but if special delivery is required the cost may be more.
• Credit Card Charges: Prices advertised in this brochure apply to payment by cash or debit card. A charge will apply to payment by credit card - please ask for details
• Possible Surcharges:We reserve the right to surcharge - please refer to our booking conditions for details.

Local Charges

At some accommodation certain amenities may carry a local charge. Unless we have stated that a service or facility is ‘free’ in our accommodation descriptions or included services/facilities in an all inclusive package, you may be asked to pay a charge. Here are a few examples of what you might expect to pay for locally, but always check first as there may be others.

• Daily car parking charge at some hotels/apartments
• Entertainment and activities away from your accommodation
• Highchairs, cots, hotel run Children’s Clubs and meals for infants
• Meals and beverages from certain restaurants and bars at your accommodation
• Certain premium drink brands or a la carte meal options and the use of certain eateries and bars at All-Inclusive hotels
• Safety deposit facilities, room service, mini-bar, TV/satellite TV, telephone calls, air-conditioning and sea views
• Facilities and equipment such as sun loungers, whirlpools, indoor pools, sauna, table tennis, billiards and darts and other sporting equipment

Villas with Style - Infants

Flights are available for infants from £29 (from £60 to Florida), depending upon the route and date of departure booked. Costs for infants on scheduled flights and with no-frills airlines vary. Please check at time of booking. Infant prices apply provided children are under the age of two on the date of their return flight to the U.K. Any children booked as infants who are found to be over two on either their outbound or inbound flight will be refused boarding, as infants are not entitled to their own aircraft seat. Infants do not have their own baggage allowance on non-thomas Cook Airline flights. Please note In the interest of health &safety, every infant travelling must be accompanied by an adult, ie 2 infants travelling must be accompanied by 2 adults.

Villas with Style - Cots, highchairs &car seats

Cots and highchairs can be pre-booked and paid for before you travel at a cost of £20 per item, per week, except in Florida where they are payable locally at approximately $40 plus tax per item, per week. Cots supplied may be of the travel variety. Children aged up to and including three years (four years or under 41lbs in weight in Florida, must be secured in a child seat when travelling in a hire car. Child seats are suitable for children aged up to approximately four years (three years in the Algarve) depending on the size of the child and are not suitable for infants under approximately nine months. Child seats should be requested at time of booking.

Villas with Style - Car booster seats

For children aged up to approximately six years are pre-bookable in many destinations and in others must be requested at time of booking and paid for locally. Regulations regarding age and height restrictions for the use of booster seats vary according to destination. Equipment provided will conform to European safety standards, where applicable.

Child Prices

If you miss out on a free child place, relax – our family value means that we offer excellent low child prices. Prices for the first and, where applicable, second child start from the amounts shown in the price panel. Limited holidays will be available at the ‘from’ price stated so we do recommend booking early.

We have shown the lead in price for the second child at those properties that can usually accommodate two children (although sometimes restrictions may apply to some room types, and space may be limited, particularly in hotels which are less likely to have rooms large enough). The price that applies for the second child at the time of booking will also be valid for third and subsequent children who also share the room/apartment.

Child Price Conditions

1. Children travelling on a free holiday, or paying a child price, must share accommodation with at least two persons paying the full adult price.
2. Subject to availability, and where applicable, one free child place can be selected for each room booked. (e.g. 2 apartments reserved on one booking can receive 2 free child places). If there are no free child places left on your chosen holiday, the first child pays the current first child price applicable at the time of booking.
3. The child’s age on the date of return must not exceed the age limit described in the property description.
4. Third and subsequent children pay the 2nd child price applicable at the time of booking. Longhaul holidays are the exception where third and subsequent children will pay the adult price at the time of booking.
5. Children qualifying for a free holiday are entitled to the basic accommodation and flights free but must pay for any optional meal arrangements and optional accommodation supplements (for example superior room supplements); all other children must pay ANY accommodation or flight supplements in full.
6. Children DO NOT count toward apartment/villa/suite/studio occupancy levels.
7. Infants under two years of age on the day of RETURN pay £29 (shorthaul) and £59 (longhaul) on all charter flights (subject to change). For Scheduled flights, charges do vary dependent on the airline, type of fare selected and the destination. Infant charges will be confirmed at the time of booking. These charges are for an infant sitting on an adults lap. See also Carriage of Infants (Your Flight section) for more details. Extra services required, cots, etc., must be paid to the apartment/hotel locally. See section on INFANTS for further details.
8. The full adult deposit must be paid for all children except infants. In the case of a free child place, the deposit will be deducted from the final holiday invoice
9. Child ages you provide must be applicable to the relevant date of return. If a child is subsequently older on the date of return than originally specified at the time of booking, this may mean they no longer qualify for a child price and you will have to pay the full adult fare, plus any admin fees before the party can travel. Please check carefully with your travel agent or us before booking. Important note - the free child conditions should be read in conjunction with the '&what's extra section' and 'extra charges before booking.
10. If you are travelling to the Maldives with an infant (under 2 years old), you will be required to pay a government imposed ‘Bed Tax’. The charge is currently $10US per infant per day and must be paid directly to the hotelier.

Important Note – the free child conditions should be read in conjunction with the ‘What's Extra section.

Premium Cabins

Discounts that are applicable to premium cabin holidays may differ from those available on economy/ standard cabin holidays. In certain cases there may be no fluid discounts available on a holiday with premium cabin, although discounts may be available on the same holiday with an economy / standard cabin flight. Premium Cabin seats are subject to availability.

Long Stays

Our holidays are available in 7, 10 &14nt durations, other durations are subject to availability and must be booked through the call centre on 0871 895 0095. Please note for stays beyond 21 nights a flight supplement of up to £349 per person may be charged for TC Traveller cabin and up to £599 per person for TC Premium cabin. All extended durations are strictly subject to availability. Don't forget to ensure your holiday insurance covers the full duration of your stay.

Extra Charges - Before Booking

Please note carefully, as we indicate underneath the price panels, prices include an amount to cover our current fuel charges known at the time our brochure is produced. You should be aware that these charges and costs may change between date of publication of this brochure and the time of travel. We reserve the right to alter prices and introduce fuel supplements where changes in fuel costs occur. Furthermore, although we have included in our prices an extra charge to cover aviation, security, aircraft insurance and other associated costs, you should be aware that these charges and costs may change between the date of publication of this brochure and the time of travel. Since all these costs are beyond our control and subject to further changes, we reserve the right to pass on any additional charges to you and they will be added and shown separately at the time of booking. We reserve the right to change prices, prices can go up or down. Please therefore check carefully the total costing, including any additional charges, with us or your agent before you book.