Ratings Awards & Reviews
Official Ratings & Our Ratings
Ratings systems are an attempt to give a guide to the overall quality of properties. The official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards, so don’t assume that a 3-star hotel in one country is equivalent to a 3-star hotel in another. Our universal ratings system is based on the views (at the time of publication) of senior managers both in the UK and overseas.
Calidad Turistica
The ‘Q’ award for quality is an initiative developed by the Spanish government in conjunction with the Spanish Hotel Federation, with the aim of achieving and maintaining consistently high standards in tourist accommodation. Special attention is paid to ongoing staff training programmes, so that where holidaymakers see the ‘Q’ award mentioned they can expect to be welcomed by staff who want to achieve the best in customer service. Hotels taking part in the scheme are regularly inspected and monitored by the ‘Institute for the quality of Spanish hotels’.
Award for Excellence
As part of our ongoing commitment to listening to our customers, we asked everybody who travelled with us in Summer 2009 to complete a Customer Satisfaction Questionnaire. In over 90% of these, our customers described their holiday as either ‘good’ or ‘excellent’, and said that they would consider travelling with us again. Your honest feedback has allowed us to make many improvements to our programme for Summer 2010, and we have also used your comments to reward those hotels and apartments which have consistently exceeded your expectations. We asked you to rate each and every aspect of your accommodation – from service to standards, facilities to food – and the results have been used to highlight any property that has excelled in these areas. Look out for the ‘Award for Excellence’ property pages throughout the brochure for the extra reassurance that this award brings. Please note that these awards will be reviewed at the end of each summer season.
Travelife Awards
To further our efforts in environmental improvement,Thomas Cook and Travelife have been checking hotels to see how they perform in sustainability audits. Hotels who perform well in this area receive these coveted awards as recognition. Find out more at www.its4travel.com. Hotels featuring the Bronze Travelife award have reduced their impact on the environment and treat their people fairly. The Silver Travelife award shows that these hotels play an active part in helping the local community and environment. The Gold Travelife award signifies where hotels have demonstrated advanced sustainability, encouraging others to participate, seeking continual improvements and actively communicating their progress.
Thomas Cook Partner Hotels
Thomas Cook Partner Hotels are some of the best in the business, carefully selected using our travel expertise, for their proven reputation to provide quality accommodation, high levels of customer satisfaction & service, complemented by additional exclusive benefits to ensure a truly memorable holiday experience.
Thomas Cook Exclusive and UK Exclusive
Sometimes we come across a hotel or apartments we like so much that we reserve it just for our customers to book in the UK as part of a package holiday. We may still share the hotel or apartments with international tour operators so guests of other nationalities may be in residence.
Thomas Cook Exclusive - means the hotel or apartment is only available as a package holiday advertised in a brochure through the Thomas Cook Group and it’s associated brands within the UK and other countries such as Germany.
Thomas Cook UK Exclusive means that within the UK market, the hotel or apartment is only available as a package holiday through Thomas Cook Tour Operations and it’s associated brands.
