Disabled Travellers
Overseas Accommodation and Overseas Transport Arrangements
The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users. It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday.
Please note: if special arrangements need to be made for you an extra charge may have to be levied, this may be the case either before you go or when you arrive in resort. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. For customers who require support or advice prior to booking, please contact our Special Assistance Team who will contact our suppliers for further information. Simply call our Special Assistance Team on 0800 107 3409. (This is a dedicated number for special assistance enquiries and we are unable to transfer calls to other departments).
At the Airport and Onboard Your Flight
If you have a disability, reduced mobility or special need that you require assistance with, either at the airport or onboard the aircraft please let us know as soon as possible. We would like to know if you have a pre-existing medical condition or recent injury, so that we can answer any questions and ensure there are no concerns about your fitness to fly. Please speak to your travel agent or call our Special Assistance Team on 0800 107 3409 and we will pass details onto the relevant airline and airport.
If you do not request this in advance the airlines and airports cannot guarantee that this service will be available, as there is a limit on the number of passengers with reduced mobility and the number of wheelchairs the airline is able to assist on the day with no pre-notification. We recommend you contact us at the earliest opportunity, we need information regarding your need for assistance no later than 48 hours before departure, so we can inform the responsible Managing Body at the airport(s) and your airline. If your booking is made later, the airport/airline will make all reasonable efforts to provide the service required but cannot guarantee that this can be done successfully.
Please let us know if you need any assistance at the airport or onboard the flight, such as, if you use a wheelchair, if you are visually impaired or require use of oxygen. Also, please note that if you are not self-reliant (capable of taking care of all your physical needs independently in-flight), a carer must travel with any passenger who does not meet the DFT (Department for Transport) code of practice definition of self-reliance. The carer must purchase a ticket at the same time. You can find more information about travelling with a disability or reduced mobility on our website: www.thomascook.com. If you are flying with Thomas Cook Airlines you can also refer to www.thomascookairlines.co.uk. Alternatively please discuss your requirements with your travel agent or contact our Special Assistance Team direct on 0800 107 3409 and we will be pleased to help you. (This is a dedicated number for special assistance enquiries and we are unable to transfer calls to other departments).
