Health, Well-being and Safety

Helping Hand

If you require assistance on a flight just make your request at time of booking.

Peanut Allergy

Peanuts can be purchased on board Thomas Cook Airlines flights. If you suffer from a peanut allergy, call Thomas Cook Airlines Customer Service & Sales Team services on 0844 855 0515 for a peanut free meal to be requested (provided you are entitled to a meal or have paid for a meal).Thomas Cook Airlines UK Ltd cannot guarantee to have a peanut free environment onboard an aircraft and is not able to change or modify the cabin environment by individual passenger request.

Pregnancy

Regulations vary from airline to airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor.

Fitness to Fly

You may need permission to fly from your doctor if you suffer from certain medical conditions, which may mean you also require assistance from the airline. Should you have any concerns about your fitness to fly and you are flying with Thomas Cook Airlines please contact 0844 855 0515.

Safety

The safety and welfare of passengers is of paramount importance.

While we wish to create a genuine holiday mood, we will deny boarding or impose additional conditions of carriage on any passenger who:

• Is intoxicated and or disruptive.
• Is found to be smoking on board our aircraft.
• Makes an inappropriate remark. Inappropriate remarks are considered as any comment or statement made by a person, which indicates they may be carrying a bomb (or other such explosive device), a firearm or weapon regardless of that person's intent or reason for making the comment or statement.
• Although we want you to start and end your holiday on a high note, please make sure that you keep any drinking to a minimum before the departure of your flight. We will deny boarding to any passenger who appears to be intoxicated or whose behaviour we consider to be disruptive. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense.
• We realise that some larger passengers, due to their size, often find that aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other passengers, you must advise us or your travel agent at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or if you prefer a wider seat in an upgraded class (where applicable). We regret however, that due to additional costs incurred by us, you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat. If you are purchasing extra seats due to your size, please contact us or your travel agent.

Smoking

Please note that whatever airline you fly with, all UK airlines have a strict no-smoking policy throughout the aircraft.

Deep Veign Thrombosis

Deep Vein Thrombosis (DVT) is a serious condition where blood clots develop in the deep veins of the legs. Prolonged immobility is generally thought to be the common underlying risk factor, and thus any travel involving prolonged immobility can result in developing a DVT. A wide range of advice is available on DVT - you are strongly recommended to obtain advice that will include information on those people most at risk of DVT and how to reduce risks when flying. Most passengers can reduce risks through keeping circulation active by practicing in-seat exercises, especially leg exercises, and walking around the aircraft whenever possible. Most airlines provide details of suitable exercises you can do and other measures you can take to reduce risks within their in flight magazines or during in-flight videos and if you are flying with Thomas Cook Airlines, please also visit Thomas Cook Airlines for further information. More comprehensive advice can be found on the UK Department of Health's website (www.dh.gov.uk) but if you believe you are at a higher risk or have any concerns about the risks or doubts about flying, you must consult your GP before you travel.

Seat Pitch

We advise that the distance between the back support cushion of your flight seat and the back of the seat or other fixed structure in front of your seat will not be less than the minimum stated in the UK Civil Aviation Authority's Airworthiness Notice No.64, issue 2 of the 29th October 2001 (26 inches).